Service Charge is a flexible tool for automating service fees in Poster. Forget about manually adding percentages to every receipt. The app allows you to set a custom percentage and define clear conditions for it to be automatically added to the bill. This ensures transparency for guests and a steady income for your team.

How to start?

1️⃣ Enable service charge in the app settings.

2️⃣ Set the required percentage (e.g., 10% or 15%).

3️⃣ Choose the conditions under which the fee should apply.

Flexible Automation Settings:

✔️ By category: Apply the fee only to specific product groups (e.g., kitchen or alcohol only).

✔️ By order type: Differentiate the fee — for example, 15% for "Dine-in" and 0% for "Takeaway".

✔️ By tables: Set an automated service charge only for large tables or VIP zones.

Why is it convenient?

✦ Automation — the fee is added automatically, eliminating waiter errors.

✦ Flexibility — you decide who pays the service fee and for what.

✦ Control — all information about the charged fees is displayed in Poster reports.

FAQ:

✦ Can I set different percentages for different zones? You can flexibly configure triggers for specific tables or order types where your set percentage will apply.

✦ Does the guest see this fee on the receipt? Yes, the service charge appears as a separate line item on the POS screen and the printed receipt.

✦ Can I disable the fee for takeaway orders? Yes, in the "Order Type" settings, you can select only the options where the fee is mandatory.

✦ How do I change the percentage? Simply enter a new number in the "Service Charge Percentage" field in the app's admin panel and click "Save."